![]() ![]() Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision. CRI is just a subset of the overall rating for the company. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.Ī variety of factors are considered when calculating CRI. ![]() If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. AAA Club Discount Code (CDP) must be provided at time of reservation.Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. Thomas, V.I.ĥAdvance reservations are required and safety seats are subject to availability.ĦAdditional Driver and Young renter (ages 20-24) must be a AAA member, have a credit card in their own name and meet standard rental qualifications.Īll benefits are available at participating locations in the U.S. The above fueling options are available at participating locations in the U.S., Canada, Puerto Rico and St. Refueling and fueling programs are subject to modification or termination. Refunds for unused fuel are issued in the state of Hawaii with the Fuel Purchase Option upon request. Please be aware that refunds are not issued for unused fuel. TAXES AND CONCESSION FEES, WHERE APPLICABLE, ARE EXTRA. Check with the renting location for local pricing. ![]() AAA Members receive a 10% discount off this Fuel Purchase Option. This method eliminates the need for you to refuel the tank prior to returning. ![]() Taxes and fees excluded.ĤYou may purchase a tank of gas from Hertz at time of rental at local prices and return the vehicle with as little gas as you prefer. At the time of rental, present your AAA membership card for identification.ģDiscounts applies to pay later base rate. Subject to availability, blackout periods and additional restrictions. Valid for bookings through and pickups through. Offer has no cash value, and may not be used with other discounts, promotions or special rates. Valid on all car classes except minivans, large SUVs and Dream vehicles. Offer not valid and rate change or additional fees may apply in the event of reservation modification, early / late vehicle return or if not returning vehicle to renting location. Age, driver, credit and qualifying rate restrictions for the renting location apply. This offer is available at participating Hertz locations in the U.S., Canada, and Puerto Rico. An underage surcharge of 27.00 per day will apply for renters 21-24 years old. For all other car classes, a customer presenting a major charge card must be at least 21 years old. Promotion Code 211136 and AAA CDP must be provided at time of reservation for full offer discounts. Exception: A customer with an acceptable corporate discount number can rent the above car classes at 21 years old without an underage fee. Discount may vary based on location, date, length of rental, car class and other factors. Base rate includes time and mileage charges only. At the tme of rental, present your AAA membership card.ġAll car classes including EV's, except minivans, Large SUV's, and Dream vehicles.ĢSave up to 35% off the base rate of daily and weekly rentals. Gas savings is only valid when prepaid fuel opton is purchased. Child safety seat is subject to availability. Additonal Driver and Young renter must be a AAA member, have a credit card in their own name and meet standard rental qualificatons. Twenty-four (24) hour advance reservaton required. Benefits available at partcipatng Hertz locations in the U.S. AAA Club Discount Code (CDP) must be included in reservaton. Hertz member benefits: discounts apply to pay later base rate. ![]()
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